My netflix account has been hacked and email changed

Netflix accounts may not offer the monetization potential of a stolen Facebook account that can be exploited to broadcast fake appeals for moneybut they still tempt a subset of hackers who find Netflix series like "Stranger Things" and "Diagnosis" not just binge-worthy but steal-worthy. Analyst Carolina Milanesi of Creative Strategies discovered that during a flight when she received one email informing her of a changed email address on her Netflix account, followed by a notification of a password change.

Netflix support did not ask Milanesi to change the credit card on her account. That removes a monetary rationale to hack into a Netflix account. So why bother? Wisniewski said most compromises either involve phishing scams that fool victims into giving up their passwords ā€” something Oxford, U. Milanesi said she does have a Premium plan but had not received any Netflix-phishing messages, leaving it a mystery how the hackers could have obtained her password.

Single Sign-on could be a savior. We also notify users when there is a sign-in to their account on a new device.

How to Tell If Your Netflix Account Has Been Hacked

In this case, however, the attacker changed the email address on the account first. Wisniewski found fault with Netflix: It let him change the email on his account without confirmation via a message sent to the previous address. Rob Pegoraro is a tech writer based out of Washington, D. To submit a tech question, e-mail Rob at rob robpegoraro. Follow him on Twitter at twitter. The navigation could not be loaded.This is exactly what I thought on the evening of Jan.

The email said the sign-in came from a computer in the United States. Then, six minutes later, another email came. With Netflix having She told me she could help right away. All she needed were the last eight digits of the debit card affiliated with my Netflix account to confirm things. I quickly read those numbers to her. While all this was going on, I called up Netflix on my iPad.

And on the profile page, mine was the only one there. Needless to say, I was taken aback. I read the number on the card again. I explained to her that Netflix had indeed been charging the account number I had given her. Upon hearing this, I began searching for the nearest door to slam my head into. To me, this was just more evidence that my account had been hacked, and that Netflix should have believed that I was who I claimed to be and it would have been great for them to just do something ā€” anything!

But it was to no avail. The woman on the telephone said there was nothing she could do to restore my account. I then asked to speak to her supervisor. However, the supervisor told me, there was one recourse available: Netflix could cancel the account. I could then sign up again as a brand-new customer. I had the supervisor cancel my account, then signed back up as a new subscriber. While unsatisfactory, it seemed the only way to get back to binge-watching Netflix.

This happens especially if a person uses the same username and password at a site that is breached that they use for Netflix. I understood that. My account got hacked. It happens. A Netflix spokesperson confirmed that company could, in fact, restore my prior account. However, it would be possible to restore only my profile ā€” those of my family members had been removed. I was stunned to learn this.

Why, at that time, was the only answer to cancel my account and have me sign up as a new customer? Sure, having to open up a new Netflix account qualifies as a First World Problem.

But it would have been nice to have gotten to the bottom how this problem occurred in the first place.For most of us, that means a friend or family member borrowing our password has logged into our account. So, before you grill all your friends or family over who messed up your carefully considered Netflix algorithm, use some of these methods to determine if your account has been compromised.

To do that, log into your Netflix account and select the primary profile on the far left for your account. But lists can be deceiving. For instance, if an authorized viewer watched a program using one of your secondary profiles, then the show may appear unfamiliar to you.

Check your recent account access. A big red flag that your account has been hacked is if the language of your interface changes. This should be pretty obvious and requires little explanation, but if this happens to you, it can be a real pain to change back, unless you happen to speak that language. In fact, everything from Ashley Madison to Snapchat has been targeted by hackers. To check and see if your logins are safe, visit Have I Been Pwned and insert your email address or username. The site will run a quick query over publicly available records to see if your information has been stolen.

Secondly, change your password. Contact us at editors time. By John Patrick Pullen. Related Stories. Here's How to Get Yours Faster. Get The Brief. Sign up to receive the top stories you need to know right now. Please enter a valid email address.

Sign Up Now. Check the box if you do not wish to receive promotional offers via email from TIME.Many Netflix users are worried about their account login information being sold on the Dark Webor simply published for all to see on the internet, after a report by internet security company McAfee revealed the scale of the problem. In the report, entitled The Hidden Data EconomyMcAfee pointed out that hackers sell access to a number of online services on the Dark Web, offering things like stolen credit card informationNetflix logins and loyalty scheme points, often for surprisingly small amounts of money.

It's worrying, but that's the reality of living on the internet. Fortunately, it's fairly easy to detect and fix your Netflix account if it has been hacked. First, check your 'Recently Watched' section on the Netflix homepage - if there's shows and films on there that you haven't watched, then that could mean that someone else has been using your login information.

This is what happened to Motherboard writer Rachel Pick, who brought the Netflix issue to attention. The site can then check whether your details have been leaked or not. For true peace of mind, visit the 'Account' page on Netflix, before scrolling down to 'Settings' and clicking 'Sign out of all devices'. This will end all active sessions on any device your account is logged in on.

my netflix account has been hacked and email changed

After that, you can simply change your password and sign back in. Everything will be back to normal for you, but if anyone's been using your account, they will be booted out and won't be able to get back in.

Netflix is the site which has made the headlines, but many others face the same sort of problems. Most sites have a similar 'Sign out of all devices' or 'End all sessions' button, so using this in conjunction with sites like haveibeenpwned.

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My Netflix account was hacked, Iā€™m concerned and you must be too

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Long reads. UK Politics. Lib Dems. Green Party. Boris Johnson. Jeremy Corbyn. US Politics. Help The Hungry. Shappi Khorsandi. Mary Dejevsky. Robert Fisk.We assumed that our Spanish-speaking guests at our second home were using the service and logging in as me, rather than under the guest account. After they had left, however, my wife noticed a problem when she logged in and my name was no longer one of the choices, and our entire account was displayed in Spanish.

At that point, she correctly assumed that our Netflix account had been hacked. Seeing shows pop up in your recently watched list that you did not watch is a sign your Netflix account may have been hacked. Image source: Netflix. Once my wife let me know what she believed had happened, I jumped on my computer and attempted to log into my account. My credentials did not work, and I was told that there was no account associated with my email.

At that point, I used the login option for people who have forgotten their email address. That allows you to reset your password via an email sent to the account on file if you have the credit card used to create the account.

I had that and typed it in, and got a message saying that a password reset link had been sent to an email address that was most certainly not mine. At that point, all of my self-help options had been exhausted, and it was clearly time to call Netflix. Unlike many digital services that make it difficult, if not nearly impossible, to find a customer-service phone number, Netflix displays its number multiple times on the screens you see when trying to rectify a login problem.

I called the number, was told that the wait would be one minute, and then had my call immediately picked up. The service agent was friendly, asked about my problem, and verified my account ownership by asking for the last eight digits of the credit card number on file. He was able to see that my account info had not only be altered, but that my plan had been upgraded to a more-expensive tier.

As he rectified those things, the agent stayed on the line while I received an email allowing me to set a new password. The entire process took only a few minutes, and once it was completed, everything was back to normal and the hacker had been locked out of my account.

It's also important to note that the phone agent assured me that gaining access to my account did not allow the thief to see my credit card information. While being hacked was disturbing, and I continue to wonder how it happened, Netflix did an excellent job quickly correcting the problem.

The company's fast-acting customer service made me feel valued as a customer and gave me confidence that any future problems would be easy to correct.


This is an area where many pure-digital and service companies fail. They may make telephone numbers hard to find or bury callers in an array of self-serve options designed to minimize contact with an actual person.If you received an email or text SMS requesting information like your username, password, or payment method that looks like it came from Netflix, it probably did not. Here are some tips to identify and handle a suspicious email or text and keep your account safe.

Tap More Tap Send. Tap More and then Forward. Change your Netflix password to a new, strong and unique one. Contact your financial institution if you entered any payment information, as it may have been compromised. Hover over any links before you click on them to make sure they lead where they are supposed to lead.

Help Center Help Center. Try 30 Days Free Sign In. Back to Help Home. How do I know if an email or text is actually from Netflix? What should I do if I received a suspicious email or text? If you received a suspicious email. Forward the email to phishing netflix. Delete the email. If you received a suspicious text message SMS. Enter phishing netflix. Delete the message. Android Tap and hold the message that you want to forward.

What should I do if I opened a link or provided personal information?Last night, I reached home after a rather long day. One of the only indulgence I can afford in my busy schedule is some online streaming. I follow hygiene with the passwords I set. But despite that, what I experienced, left me dumbfounded. Yesterday was no different. Once I was done with a few chores, I switched on the tele, and headed to Netflix. I was a bit startled to see the interface change to Spanish.

I messaged a few colleagues to check if this was some bug. I smiled. I only wished his timing was better. I was beginning to panic. I thought for a bit, probably Netflix was detecting Spain as my geolocation. Since I was on a Vodafone connection, I wondered if the telco was rerouting traffic through some other region to take on Reliance Jio. But that was just me overthinking.

my netflix account has been hacked and email changed

Talk of analysis. Never underestimate a tense mind. Nonetheless, thus began my investigation.

my netflix account has been hacked and email changed

The first jolt I dealt with was the email address associated with the Netflix account. The ID on record was changed to something else ā€” cortezja84 yopmail.

My Netflix account was hacked, Iā€™m concerned and you must be too

Under billing details, I could see my credit card. The mobile number was mine. But the email address belonged to someone else! My heart skipped a beat.

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